Warranty Service Request Please submit your inquiry below to begin the warranty process. Your Name(Required) First Last Email Address(Required) Email Address Confirm Email Address Order Number(Required)If you placed your order through one of our authorized resellers please contact their service department for further assistanceLight Configuration(Required) DIY Kit Pre-assembled Commercial Model(Required)Your ChilLED Light2020 Growcraft X1 Mini2020 Growcraft X12020 Growcraft X3 Mini/X6 Mini2020 Growcraft X22020 Growcraft X3 330W/500W2020 Growcraft X4/X5 600W2020 Growcraft X6 600W/1000WLegacy Lights (Gen2, Logic Series, ChilLED Drive)What issues are you experiencing with your light?(Required) Sections of LED Failure Flickering/Strobing Complete Power Loss Other Does removing the dimmer from the driver restore the light to full power with no flicker or strobing?(Required) Yes No Have there been any instances of excessive moisture in your grow space? (+90% RH)(Required) Yes No Do you use any sprays in your grow space?(Required) Yes No Sprays are commonly used to apply nutrients, pesticides, or fungicides directly to the leaves of plantsWhat type of water do you use in your humidifier?(Required) Distilled Reverse Osmosis (RO) Tap Other I don't use a humidifier Have you ever burned sulfur for pest management in your grow space?(Required) Yes No At any point, has the plant canopy made direct contact with the LED boards?(Required) Yes No Does the issue still persist when plugged into another power outlet?(Required) Yes No Can a clicking noise be heard from the driver when plugged into a power outlet?(Required) Yes No Have there been any recent power surges or outages locally?(Required) Yes No Tell us what happened(Required)Please provide a detailed description of the issues you're experiencing and when you first noticed them.Please upload any photos or videos that show the issues you're experiencing(Required) Drop files here or Select files Max. file size: 50 MB. Δ ShareTweetPinShareEmailPrint